Contact Information
For any questions, concerns, or inquiries, please reach out to us through the following:
Email: jellyshop.dreamland@gmail.com
Online Store: Jelly__.SHOP.
Facebook: Jelly House
Instagram: Jelly__.SHOP
You can also leave us a message directly through the contact form at the bottom of our website. We typically respond within 1–3 business days.
Shipping Information
Shipping Destination We currently ship within Canada only. We ship to all provinces and territories, including remote areas (Nunavut, Yukon, Northwest Territories). Shipping rates for remote areas are calculated based on Canada Post's actual rates and may be higher than standard rates.
Shipping Carrier All orders are shipped via Canada Post. Shipping rates are calculated based on the weight and size of your package and will be displayed at checkout.
Processing Time
- Regular & sale items: Orders are processed and shipped within 2–3 business days (on days Canada Post is open).
- Custom handmade items: Processing time varies depending on the order. Estimated timeframe will be 3–5 business days or 5–7 business days and will be communicated at the time of purchase.
Delivery Time Delivery times vary by destination and are estimated by Canada Post after shipment. Delivery times are not guaranteed and may be affected by weather, holidays, or other factors outside our control.
Shipping Confirmation Once your order has shipped, you will receive a confirmation email with your tracking number.
Shipping Damage We are not responsible for any damage that occurs during shipping, regardless of the item's return eligibility. Once a package is handed to Canada Post, it is under the carrier's responsibility. However, we will do our best to assist you by contacting Canada Post on your behalf to file a damage claim. Please contact us within 24 hours of delivery with photos of both the packaging and the damaged item so we can initiate the process.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at jellyshop.dreamland@gmail.com and we will do our best to assist you. Please note that once a package is handed to Canada Post, we are not responsible for delays caused by the carrier.
Terms of Service
Overview This website is operated by Jelly.SHOP. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"). Please read these Terms carefully before accessing or using our website.
Online Store Terms By agreeing to these Terms of Service, you confirm that you are of legal age in your province or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
General Conditions We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
Accuracy of Information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.
Products and Services Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
Pre-Purchase Inquiries If you have any questions about a product — including customization details, sizing, condition, or shipping — please contact us before placing your order at jellyshop.dreamland@gmail.com. We are unable to accommodate urgent cancellation requests after an order has been placed. Please ensure all details are confirmed prior to purchase.
Collectibles & Second-Hand Items For second-hand and collectible items (including blind box figures, designer toys, and other collectibles), the actual item shipped is the one shown in the product photos. Please review all photos carefully before purchasing. Minor wear consistent with the item's pre-owned nature is expected and not considered a defect.
Product Descriptions We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
Prohibited Uses You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any regulations or laws.
Disclaimer of Warranties We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
Contact Information Questions about the Terms of Service should be sent to us at jellyshop.dreamland@gmail.com. You are also welcome to leave us a message directly at Jelly__.SHOP.
Return & Refund Policy
Return Window Returns and refunds accepted within 7 days of delivery.
Non-Eligible Items The following items are Final Sale and are not eligible for return or exchange. Manufacturer defects are not covered. Shipping damage will be assessed by Canada Post on a case-by-case basis:
- All pre-owned and second-hand items
- Collectibles, blind box figures, and designer toys
- All sale and promotional items
- Custom handmade-to-order items
Please review all photos and descriptions carefully before purchasing.
Return Eligibility (General Items)
- Items that are unopened and in original packaging: eligible for full refund.
- Items that have been opened (whether used or not): not eligible for full refund. Partial refund may be considered at our discretion.
- For handmade items with actual quality issues, please contact us within 7 days of delivery with photos.
- Color Disclaimer: Due to differences in screen settings and lighting, actual product colors may vary slightly from photos. This is not considered a defect and is not eligible for return or exchange.
Exchange
- If the wrong item was sent due to our error (e.g. wrong color), an exchange will be arranged and return/reshipment shipping is covered by us.
- Exchanges due to buyer error (e.g. ordered wrong item) are not accepted.
Order Cancellation Cancellation requests must be submitted within 1 hour of placing your order, and only if the order has not yet been fulfilled. After 1 hour, or once the order has been processed, cancellation is no longer possible. Please contact us immediately at jellyshop.dreamland@gmail.com if you need to cancel.
Partial Returns & Refunds
- If your order contains multiple items, you may request a partial return for eligible items only.
- Partial refunds will be calculated based on the returned items. Original shipping fees are non-refundable.
Shipping Damage We are not responsible for any damage that occurs during shipping, regardless of the item's return eligibility. Once a package is handed to Canada Post, it is under the carrier's responsibility. However, we will do our best to assist you by contacting Canada Post on your behalf to file a damage claim. Please contact us within 24 hours of delivery with photos of both the packaging and the damaged item so we can initiate the process.
Return Shipping Return shipping arrangements are handled on a case-by-case basis. Please contact us first to discuss the best solution. Please contact us for the return shipping address.
Refund Method & Timeline Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
How to Request Email us at jellyshop.dreamland@gmail.com with subject "Return Request", including your order number and reason. You are also welcome to leave us a message directly at Jelly__.SHOP.
聯絡資訊
如有任何問題或查詢，歡迎透過以下方式聯繫我們：
電郵： jellyshop.dreamland@gmail.com
網路商店： Jelly__.SHOP
Facebook粉絲專頁: Jelly House
Instagram: Jelly__.SHOP
您也可以透過網站底部的留言表單直接與我們聯繫。我們通常於 1–3 個工作天內回覆。
運送政策
配送範圍 目前僅配送至加拿大境內。我們配送至全加拿大所有省份及地區，包括偏遠地區（努納武特、育空、西北地區）。偏遠地區運費依 Canada Post 實際費率計算，可能高於一般標準運費。
運送方式 所有訂單均透過 Canada Post 寄出。運費依包裹的重量及尺寸計算，結帳時將顯示實際運費。
處理時間
- 一般商品及促銷商品：訂單於 Canada Post 工作日內 2–3 個工作天內處理並寄出。
- 手工訂製商品：處理時間視訂單情況而定，預計為 3–5 個工作天或 5–7 個工作天，具體時間將於下單時告知。
配送時間 配送時間依目的地而異，由 Canada Post 於出貨後估算。配送時間不作保證，可能受天氣、假日或其他不可控因素影響。
出貨通知 訂單寄出後，您將收到含追蹤號碼的出貨確認電郵。
物流損壞 商品交予 Canada Post 後，運送過程中發生的任何損壞均由物流方負責，本店不承擔賠償責任，無論商品是否符合退貨資格。但我們會盡力協助您，代為聯繫 Canada Post 提出損壞索賠申請。如收到損壞商品，請於收貨後 24 小時內附上包裝及損壞商品的照片聯繫我們，以便盡快啟動申請流程。
包裹遺失或延誤 若包裹疑似遺失或嚴重延誤，請聯繫我們： jellyshop.dreamland@gmail.com，我們將盡力協助處理。請注意，包裹一旦交予 Canada Post，本店對物流方造成的延誤不負責任。
服務條款
概述 本網站由 Jelly.SHOP 營運。當您瀏覽本網站並/或向我們購買商品時，即表示您同意以下服務條款。請在使用本網站前仔細閱讀。
網路商店條款 同意本服務條款即表示您已達您所在省份或地區的法定年齡，或您已獲得監護人同意使用本網站。
一般條件 我們保留隨時以任何理由拒絕向任何人提供服務的權利。未經我們書面許可，您不得複製、轉售或以任何方式利用本服務的任何部分。
資訊準確性 本網站內容僅供一般參考，我們不保證所有資訊的完整性與即時性，請勿僅依賴本網站資訊做出決策。
價格與服務變更 商品價格可能隨時變動，恕不另行通知。我們保留隨時修改或終止服務的權利。
商品與服務 部分商品或服務僅限於線上購買，數量有限，退換貨須依照本店退貨與退款政策辦理。
下單前請先詢問 如對商品有任何疑問（包括客製化細節、尺寸、商品狀況或運送方式），請在下單前先聯繫我們：jellyshop.dreamland@gmail.com。訂單成立後，我們無法接受緊急取消申請，請確認所有細節後再下單，謝謝您的配合。
收藏品與二手商品 二手及收藏品（包括盲盒公仔、設計師手辦及其他收藏品）以商品頁面照片中的實物為準出貨。請在下單前仔細查看所有照片。商品可能因二手性質存在輕微使用痕跡，此屬正常情況，不視為瑕疵。
商品描述 我們已盡力準確呈現商品顏色與圖片，但無法保證您的螢幕顯示與實際商品完全一致。
禁止行為 您不得將本網站或其內容用於任何非法目的，或違反任何適用法規。
免責聲明 我們不保證本服務的使用將不間斷、及時、安全或無誤。
聯絡資訊 如有關於服務條款的問題，請發送電郵至 jellyshop.dreamland@gmail.com。您也可以直接在 Jelly__.SHOP 留言聯繫我們。
退貨與退款政策
退貨期限 收到商品後 7 天內接受退貨及退款申請。
不適用退貨的商品 以下商品屬最終銷售（Final Sale），不接受退貨或換貨。製造商瑕疵不在保障範圍內。運送損壞將由 Canada Post 視個案情況處理：
- 所有二手商品
- 收藏品、盲盒公仔及設計師手辦
- 所有特價及促銷商品
- 客製化手工訂製商品
請在下單前仔細查看所有照片及商品描述。
退貨資格（一般商品）
- 未開封且保有原包裝的商品：可申請全額退款。
- 已開封的商品（無論是否使用）：不接受全額退款，部分退款視情況酌情處理。
- 手工訂製商品如有實際品質問題，請於收貨後 7 天內附照片聯繫我們。
- 色差聲明：因螢幕設定及拍攝光線不同，實際商品顏色可能與照片略有差異，此不視為瑕疵，不接受以此為由的退換貨申請。
換貨
- 若因本店失誤寄出錯誤商品（如顏色錯誤），將安排換貨，來回運費由本店承擔。
- 因買家失誤（如訂錯商品）所申請的換貨，恕不受理。
取消訂單 取消申請須於下單後 1 小時內提出，且訂單尚未處理出貨。超過 1 小時或訂單已開始處理後，將無法取消。如需取消，請立即聯繫我們： jellyshop.dreamland@gmail.com。
部分退貨與退款
- 若訂單包含多件商品，僅可針對符合資格的商品申請部分退貨。
- 部分退款將依退回商品計算，原始運費不予退還。
運送損壞 商品交予 Canada Post 後，運送過程中發生的任何損壞均由物流方負責，本店不承擔賠償責任，無論商品是否符合退貨資格。但我們會盡力協助您，代為聯繫 Canada Post 提出損壞索賠申請。如收到損壞商品，請於收貨後 24 小時內附上包裝及損壞商品的照片聯繫我們，以便盡快啟動申請流程。
退貨運費 退貨運費安排視個案情況而定，請先聯繫我們討論最佳解決方案。退貨地址請聯繫我們索取。
退款方式與時間 退款將於收到並檢查退回商品後 5–10 個工作天內退回原付款方式。
如何申請 請發送電郵至 jellyshop.dreamland@gmail.com，主旨填寫「Return Request」，並附上訂單編號及退貨原因。您也可以直接在 Jelly__.SHOP 留言聯繫我們